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WOGONGSISHIFENZHONGSHICHANPINDEZHILIANGHESHOUHOUFUWUGONGZUO,DUICHANPINDEFUWUCHENGNUOSHI:

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服務流程:




顧客訴求處理流程:

1.SHOUHOUFUWUKEJIEDAOGUKEYOUGUANFUWUHEZHILIANGDENGFANGMIANFANKUIDEXINXIHOU,JILUKEHUSUQIUNEIRONG,PANDING🅠SUQIUXINGZHIBINGQUEDINGSUQIUSHIFOUCHENGLI,JISHIHEKEHUGOUTONGJUTIJINZHANQINGKUANG。

2.DUISUQIUNEIRONGJINXINGCHUBUFENXIYIQUEDINGJIEJUEFANGAN,GENJUXUYAO,JISHIZHAOJIXIANGGUANBUMENYANJIUJIEJUEFANGANBINGYUYISHIඣSHI,GENJUQINGKUANGTIANXIE“ZHILIANGXINXIFANKUIDAN”ZHUANXIANGGUANBUMEN。

2.相關部門根據情況確定責任部門,限定處理時間,轉遞相關責任部門。
3.責任部門對顧客投訴制定糾正和預防措施,由相關部門進行驗證,以持續改進。
4.SHOUHOUFUWUKEYICHUANZHENHUODIANHUADENGXINGSHI,JIANGSUOCAIQUDECUOSHIHUIFUYONGHU。