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國際服務熱線
地址:北京海淀區清華科技園
郵編:100084
電話:010-82151196
傳真:010-82151153
E-mail: sales@klik2travel.com
國內服務熱線
地址:河南省長葛市魏武路南段西側
郵編:461500
電話:0374-6108300  0374-6108387  0374-6108388
傳真:0374-6108369
E-mail: xsgs@klik2travel.com
            


售后服務承諾:

WOGONGSISHIFENZHONGSHICHANPINDEZHILIANGHESHOUHOUFUWUGONGZUO,DUICHANPINDEFUWUCHENGNUOSHI:

1.YIGUKEWEIGUANZHUJIAODIAN,SHIZHILIANGWEIQIYESHENGMING,YANGEZHUIJIUSUNHAIGUKELIYIDEXINGWEI。

2.BENGONGSICHANPINSHIXINGZHILIANG “SANBAO”(BAOXIU、BAOHUAN、BAOTUI),CHANPINSHIXINGZHONGSHENFUWU。

3. DUIYUKEHULAIFANGDIANHUA1XIAOSHINEIHUIFU,SHOUHOUFUWURENYUANSHENGNEI8XIAOSHIGANDAO,SHENGWAI(TONGFEIJICHU)24XIAOSHIGANDAO。

4.GONGSICONGJISHU、SHENGCHAN、ZHIGUANDENGBUMENCHOUDIAOJINGGANLILIANGJINXINGZHUANYEPEIXUN,ZUJIANLEZHUANYEDESHOUHOUFUWUDUIWU,SUISHIDAIMINGXIANGYINGQUANGUOGEDIYONGHUDESHOUHOUFUWUXUQIU,BINGCHENGLILEYIXIAOSHOUGONGSISHOUHOUFUWUKEWEIZHONGXIN,BAOKUOGEDIQUYEWUZHULIZAINEI,FUSHEQUANGUO𒊎DESHOUHOUFUWUWANGLUO,BAOZHENGSHOUHOUFUWUQUANFANGꦚWEIFUWUYUYONGHU。

5.SHOUHOUFUWUREXIAN:0374-6108638、6108388 

SHOUHOUFUWUFUZERENLIXIANSHENG:13949837121;ZHANGXIANSHENG13598958959

6.SHOUHOUFUWUTOUSUREXIAN:0374-6108386



服務流程:




顧客訴求處理流程:

1.SHOUHOUFUWUKEJIEDAOGUKEYOUGUANFUWUHEZHI𒉰LIANGDENGFANGMIANFANKUIDEXINXIHOU,JILUKEHUSUQIUNEIRONG,PANDINGSUQIUXINGZHIBINGQUEDINGSUQIUSHIFOUCHENGLI,JISHIHEKEHUGOUTONGJUTIJINZHANQINGKUANG。

2.DUISUQIUNEIRONGJINXINGCHUBUFENXIYIQUEDINGJIEJUEFANGAN,GENJUXUYAO,JISHIZHAOJIXIANGGUANBUMENYANJIUJIEJUEFANGANBINGYUYISHISHI,GENJUQINGKUANGTIANXIE“ZHILIANGXINXIFANKUIDAN”ZHUANXIANGGUAN🔯BUMEN。

2.相關部門根據情況確定責任部門,限定處理時間,轉遞相關責任部門。
3.責任部門對顧客投訴制定糾正和預防措施,由相關部門進行驗證,以持續改進。
4.SHOUHOUFUWUKEYICHUANZHENHUODIANHUADENGXINGSHI,JIANGSUOCAIQUDECUOSHIHUIFUYONGHU。